Refund Policy
Effective date: February 25, 2026
Last updated: February 25, 2026
1. General Policy
All digital product sales are final. Because products are delivered immediately, they are generally non-refundable.
2. Exceptions
Refunds are considered only in these three scenarios:
- Duplicate purchase: same buyer, same product, same day.
- Delivery failure: download access remains broken after troubleshooting with support.
- Fraud: unauthorized purchase on a buyer's payment method.
3. How to Request a Refund
Contact support with order details, purchase email, and a brief explanation of your request.
4. Processing Timeframe
Eligible requests are reviewed promptly. If approved, refunds are returned to the original payment method via Stripe.